Managed IT Services

Level Up with 24/7/365 Monitoring

Managed Services with Digerati Group is comparable to having a live-in Tech Hero who proactively oversees and protects your technology. You’re VIP A-lister in our eyes, and whether you’re the CEO, IT administrator, or office manager, you can count on 24/7/365 onsite and remote support, and security services for an upfront, flat monthly fee.

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We offer a FLEXIBLE, PROACTIVE & AFFORDABLE way to manage the IT infrastructure

Every business has different needs, and our Support+ Managed Services leverage a unique framework based on your company’s goals. Our Tech Heroes are an experienced and diverse group of experts committed to continued education and ongoing relationships with our industry-leading technology partners. We’re flexible, and dedicated to your operational excellence as we continuously invest in perfecting personnel skills, tools, and new technologies that can help us to monitor and support your organization.

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Improve IT Performance

We understand that when your technology fails to perform at top notch capacity, it has a negative trickle-down impact on the rest of your organization. Tech Heroes are there 24 hours a day, 7 days a week, 365 days a year, to minimize downtime, and maximize the productivity of your employees. We help you to optimize systems, networking, applications, and security resources across the network.

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Reduce Cost for Businesses

Support+ Managed Services offer a flexible, customized, upfront, flat monthly fee. You only pay for the services you need, and you receive unlimited remote and onsite support from our Tech Heroes. The predictable monthly rate makes budgeting easier, with no surprises, giving you peace of mind that your technology is secure and functional.

Leveraging Support+ Managed Services Will Help You:

  • Maximize System Security and Reliability
  • Minimize Downtime
  • Increase Operational Efficiency & Performance
  • Boost Employee Productivity
  • Leverage Enterprise-Level Support & Expertise
  • Manage Expansion & Growth
  • Reduce and Control Operational Costs
  • Free Staff Time to Focus on Priority Items or Critical Business
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Single Point-of-Contact (SPOC)

With Digerati Managed Services you can enjoy the benefit of technology-related vendor issues handled by a single point-of-contact (SPOC). We will contact vendors directly to manage issues and ensure speedy resolutions, freeing your staff to focus on business as usual. This includes phone and internet service providers, voice or data network-connected equipment, phone systems, software applications, and copy/fax machines.

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Our Technology Expertise Becomes Your Competitive Advantage

Our consultative approach ensures that our services are aligned with your business needs and goals, presently, but also moving into the future. Tech Heroes are flexible, understanding that business conditions change, goals change, and technology changes. We evolve with you, not away from you.

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Knowledge is POWER

Data collection is one of our specialties. As tasks run, data is gathered, tracked, and recorded, so that we can better understand the nature of your business, and spot trends and patterns which can be valuable to plan system changes or enhancements. Details are provided in weekly and monthly executive reports. This ensures smooth sailing, and accountability that all tasks are completed without error or fail.

Our Support + Managed Services

Support + NETWORK CARE

  • Unlimited Remote Control Support
  • Unlimited Help Desk Support
  • Access to Knowledge Base
  • NBD Onsite Response
  • After-Hours Support
  • Network Report
  • Network Optimization & Maintenance
  • Network Device Monitoring & Management
  • Firmware Management
  • VPN Monitoring & Management
  • Firewall Audits
  • Website Monitoring

Support + SERVER CARE

  • Unlimited Remote Control Support
  • Unlimited Help Desk Support
  • Access to Knowledge Base
  • NDB Onsite-Response
  • After-Hours Support
  • Integrated Management Reporting
  • Management Meetings
  • Server Optimization & Maintenance
  • System Resource Monitoring
  • Log Monitoring
  • Security Patch Management
  • Application Monitoring & Maintenance
  • Virus & Spyware Detection and Protection
  • Microsoft App Monitoring & Management (SQL/Exchange)
  • Software Distribution
  • Hardware & Applications Adds/Change Notification
  • Backup Software Monitoring & Management

Support + DESKTOP CARE

  • Unlimited Remote Control Support
  • Unlimited Help Desk Support
  • Access to Knowledge Base
  • NBD Onsite Response
  • After-Hours Support
  • Integrated Management Reporting
  • Desktop Optimization & Maintenance
  • Software Distribution
  • Security Patch Management
  • Log Monitoring
  • Virus, Spyware Detection & Protection
  • Security Monitoring & Management
  • Application Monitoring & Maintenance