Enterprise IT Solutions

Our Tech Heroes have the ability to enhance your Enterprise IT team via Network Operation Center (NOC) services, in which we proactively monitor your networks and servers day and night, with onsite and remote support. We’re also able to lend a hand with tier 1 service desk support for users.

Digerati group success stories

mockup

A client of our’s with 200 users in 20+ cities, was experiencing growing pains due to expansion and logistical barriers. They had a significant problem with communication, and felt that Sharepoint could address these problems. But nobody on the team’s staff was experienced in Sharepoint enough that they could use it to its full potential. Digerati Group offered them the ability to get Sharepoint up and running within weeks, and bring it in house if and when they deemed appropriate.

mockup

We also provide enterprise support for clientele that have their own full IT staff. For one in specific, they didn’t have anyone focusing on tier 1 help desk projects, and found that the wrong people were addressing support due to a lack of a centralized ticketing system, which diverted attention from other important projects. Digerati Group effectively addressed both of these issues by directing all tier 1 and some tier 2 issues to DG, with only select few being escalated back to the appropriate internal IT staff member.

mockup

Another client we have with over 10K employees across the world had a strong issue with backup and data recovery along with related costs that they were absorbing from their EMC Enterprise SANs. While they have over 90 TB of data, only 12 TB was critical to them. Digerati Group was able to provide a more cost effective BDR solution by working with their IT team to develop a strategy that protects all of their critical data and is managed on a daily basis to ensure every single file is backed up.

A client of our’s with 200 users in 20+ cities, was experiencing growing pains due to expansion and logistical barriers. They had a significant problem with communication, and felt that Sharepoint could address these problems. But nobody on the team’s staff was experienced in Sharepoint enough that they could use it to its full potential. Digerati Group offered them the ability to get Sharepoint up and running within weeks, and bring it in house if and when they deemed appropriate.

We also provide enterprise support for clientele that have their own full IT staff. For one in specific, they didn’t have anyone focusing on tier 1 help desk projects, and found that the wrong people were addressing support due to a lack of a centralized ticketing system, which diverted attention from other important projects. Digerati Group effectively addressed both of these issues by directing all tier 1 and some tier 2 issues to DG, with only select few being escalated back to the appropriate internal IT staff member.

Another client we have with over 10K employees across the world had a strong issue with backup and data recovery along with related costs that they were absorbing from their EMC Enterprise SANs. While they have over 90 TB of data, only 12 TB was critical to them. Digerati Group was able to provide a more cost effective BDR solution by working with their IT team to develop a strategy that protects all of their critical data and is managed on a daily basis to ensure every single file is backed up.

Additional Digerati Group Enterprise IT solutions include:

Email is an important function of any business. With our Hosted Exchange services, we can allow you to offload the hardware and software requirements to us, and enjoy constant connectivity from our data centers.

Virtual villains love to target your inbox, so as a courtesy we offer Spam blocking for FREE! Justice is served once again. You’re welcome.

LEARN MORE  

Our Hosted SharePoint services offer you the benefit of onsite or remote access to your company’s intranet built on a single site to help your employees collaborate, and enjoy a little extra security via HTTPS. We will construct the platform and host it for you, and you can manage it as you see fit.

File sharing, content management, and seamless interdepartmental collaboration are part of the benefits of our Hosted SharePoint services. All the goods for less money.

LEARN MORE